At ADSECOM LLC, we are committed to delivering high-quality digital marketing services with professionalism and transparency. Because our services involve strategy, creative work, technical implementation, and dedicated time from our team, this Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled.
By purchasing any service from ADSECOM, you agree to the terms outlined below.
1. Company Information
Company Name: ADSECOM LLC
Website: https://adsecom.com
Email: contact@adsecom.com
Business Address:
Av New York Nr 65 Trump
2. Payment Structure
Unless otherwise agreed in writing, our standard payment terms are:
- 50% deposit before work begins.
- 50% final payment upon project completion and before the delivery of final files, assets, or project handover.
Projects are scheduled only after the initial payment has been received.
3. Cancellation Before Work Begins
Clients may request to cancel their project before work has started.
If no work has been performed and no project resources have been allocated, the initial payment may be eligible for a refund, subject to review by ADSECOM.
4. Cancellation After Work Has Started
Once work has begun, the initial 50% deposit becomes non-refundable.
The deposit covers project planning, research, consultation, creative development, technical preparation, and the time dedicated by our team.
If the client decides to cancel the project after work has started, ADSECOM reserves the right to retain the deposit.
5. Final Payment
The remaining 50% payment becomes due once the agreed project has been completed.
Final deliverables, source files (when included), project handover, or completed implementation may be withheld until the outstanding balance has been paid in full.
6. Client Delays
Projects may be delayed if the client does not provide the required information, approvals, content, account access, or feedback.
Extended delays may affect delivery schedules.
If a project remains inactive due to the client’s lack of response for an extended period, ADSECOM reserves the right to close the project or reschedule it based on availability.
7. Scope Changes
This policy applies only to the services agreed upon at the start of the project.
Any additional work, new requests, or changes outside the original scope may require a revised quotation, additional payment, or a new project agreement.
8. Service-Based Nature
ADSECOM provides professional digital services rather than physical products.
Our work includes strategy, consultation, campaign management, creative production, technical implementation, and optimization. Because these services require significant time and expertise, refunds cannot be issued simply because advertising performance, business results, or client expectations differ from anticipated outcomes.
9. Non-Refundable Services
The following are generally non-refundable once work has started:
- Advertising account setup
- Campaign creation and optimization
- Tracking & Pixel implementation
- Google Analytics configuration
- Google Tag Manager setup
- Conversion API implementation
- Creative design
- UGC video production
- Technical consulting
- Remote technical support
- Any custom digital service specifically prepared for the client
10. Exceptional Refund Requests
If you believe your situation requires special consideration, you may submit a written refund request by emailing contact@adsecom.com.
Each request is reviewed individually based on:
- The stage of the project
- Work already completed
- Resources allocated
- Communication history
- Any applicable contractual agreements
Approval of a refund request is at the sole discretion of ADSECOM.
11. Chargebacks
If you experience any issue with your project or payment, we encourage you to contact us first so we can work toward a fair resolution.
Initiating a chargeback without first contacting ADSECOM may delay the resolution process. We reserve the right to provide documentation, communications, project records, and proof of work to the payment provider in response to any payment dispute.
12. Force Majeure
ADSECOM shall not be responsible for delays or interruptions caused by events beyond our reasonable control, including internet outages, platform downtime, cyber incidents, natural disasters, government actions, or other unforeseen circumstances.
13. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or business practices.
The latest version will always be available on this page with the updated Effective Date.
14. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.
ADSECOM LLC
📧 Email: contact@adsecom.com
🌐 Website: https://adsecom.com
📍 Address: Av New York Nr 65 Trump
We appreciate your trust in ADSECOM and are committed to providing professional service, clear communication, and fair business practices throughout every project.